HO&SAM Returns and Refunds Policy

Effective Date: August 1st, 2024

At HO&SAM, our mission is to provide high-quality products and an exceptional purchasing experience for all our wholesale partners. To ensure transparency and customer satisfaction, we have outlined our comprehensive Returns and Refunds Policy below. By placing an order with HO&SAM, you agree to abide by the terms and conditions of this policy.

Full Refund Eligibility

7-Days Refund Window

Complete refunds can be initiated within 7 Days of order placement for any reason, including but not limited to:

Damaged Products: If you believe the products are defective or damaged upon initial order placement.

Lower Quality Products: Concerns regarding the expected quality of the inventory.

Disturbed Packaging: Issues with product packaging integrity as described at the time of purchase.

Order Error: Any mistakes made during the order placement process.

After the 7-days window, orders will proceed for processing, and refunds will only be eligible for valid claims under Section 2 of this policy.

2.Post-Processing Refunds and Returns

Refunds or product returns after the initial 7-days window are eligible only under the following conditions for additional 7 days:

Valid Reasons for Refunds/Returns:

Damaged or Defective Products: Products that arrive damaged or defective in transit.

Packaging Issues: Products received with damaged, torn, or incomplete packaging.

Ineligible Reasons for Refunds/Returns:

Change of Mind: Refunds cannot be initiated due to a change of mind or decision not to proceed with the purchase.

Improper Storage by Customer: HO&SAM is not liable for damages caused by improper handling or storage by the customer after delivery.

3.Refund and Return Process

Step 1: Submit a Request

To initiate a refund or return, contact our customer support team via email at wholesale@hoandsam.com or through the designated section on our website. Include the following details:

Order number.

Detailed reason for the refund/return.

Supporting documentation (e.g., photographs of damaged or defective products).

Step 2: Request Review

HO&SAM will review your request within 3 business days of submission. If your request is approved, further instructions for refund or return will be provided.

Step 3: Return the Products

For approved returns, you must ship the products back to HO&SAM’s warehouse at: 461 US Highway 46, Shipfay, Fairfeild, New jersey 07004. Ensure that the items are:

In their original condition.

Packaged securely to avoid further damage during return transit.

Step 4: Refund Processing

Refunds will be processed within 7 business days upon receipt and inspection of returned items. Refunds will be credited to the original payment method unless otherwise specified.

4.Shipping Costs and Responsibilities

For Eligible Refunds/Returns: Shipping costs for returns due to damaged or defective products or packaging issues will be covered by HO&SAM.

For Non-Eligible Returns: If the return is not covered by valid refund conditions (e.g., improper handling), the customer will bear the return shipping costs.

5. Additional Notes

Non-Refundable Services: Fees for additional services (e.g., labeling, customization) are non-refundable unless the service was not provided as agreed.

Inspection of Returns: HO&SAM reserves the right to deny refunds for returned items that fail to meet the stated conditions or are damaged due to customer negligence.

Timely Claims: Claims for returns or refunds must be made promptly to ensure efficient resolution.

6.Contact Information

For further assistance or questions about this policy, contact us at:

Email: wholesale@hoandsam.com

Address: 461 US Highway 46, Shipfay, Fairfeild, New jersey 07004

HO&SAM reserves the right to modify this Returns and Refunds Policy at any time. Updates will be communicated via our website or through email notifications. Thank you for choosing HO&SAM as your trusted wholesale partner.